FAQ on deposits made by bank wires
How can I make a deposit by a bank wire?
First of all, you need to verify your account. Upon verification, you should go to the “Deposit” section and choose the “Bank Wire” option. Once the page opens, select the account you wish to load by a bank wire and enter the payment amount. Next you need to complete the form by providing all the required details and click “Preview”. After that, you will be asked to check all the entered information, choose the primary Certified Exchange Service provider and the secondary Certified Exchange Service provider from the list of partners, and click “Send”. Certified Exchange Service provider is an exchanger that will process your bank wire. If you have any questions please do not hesitate to contact the Certified Exchange Service provider that you have chosen to process your bank transfer.
Note: It is mandatory to indicate the invoice number provided by the system in the commentary to your bank wire.
Why cant I get the bank details immediately?
Perfect Money does not process payments directly. This transaction is done by certified exchange service providers selected by a user. Each certified exchange service provider has its own bank details, so they become available after processing your application.
What is the minimum amount for a bank wire deposit?
The minimum amount is currently 300 USD or its equivalent in other currency. This number may change with no prior notice.
How long does it take to transfer money through a bank?
Money transfers via bank wire usually take from 3 to 5 business days. The money is credited to your account immediately once we receive the transfer from your bank.
What countries can I send a bank wire from?
To find the list of countries, go to “Deposit by Bank Wire” in the “Deposit” section.
Why is the amount credited slightly smaller than the amount sent?
We do not charge a fee for bank wire deposits; however, beneficiary banks and correspondent banks may charge a fee for their services.
What should I do if a deposit is not credited within 5 working days after it was made?
Sometimes transfers take longer than 5 days. Please contact the Certified Exchange Service provider your have chosen to process your order and notify of the delay. Check whether the bank’s name matches the one you specified in your transfer order.
Can I transfer money in parts through several transactions?
No, you cannot. You need to transfer the exact amount you specified when your order was placed. Otherwise, there might be problems with identification of your deposit.
Where can I view my applications for deposit by a bank wire?
You can see the status of your application in the “History” section. If your application was created recently and no other activity occurred in your account, you can find it in the “Deposit” section. You will also receive regular status updates to your internal mail at your account and e-mail address.
How is my application processed and how long does it take?
The system receives your application and redirects it for further processing to the selected Certified Exchange Service provider within 24 hours. Once your request is received and processed, all the payment details will be sent to you, if there are no concerns with your transaction. When the primary Certified Exchange Service provider fails to process your application for any reason, it is automatically forwarded to the secondary Certified Exchange Service provider selected by you. If it is able to process the application, you will receive the bank details to use for the money transfer. If it is not able to process the application, you will receive a rejection letter. The standard application processing time is 24 hours for each of the Certified Exchange Service providers.
Where can I see the status of my application?
You can monitor the status in the “Deposit” section, or check your internal mail and e-mail frequently.
How and where can I receive bank details to make a transfer?
If the status of your deposit application changes to “confirmed”, you should send your funds to the bank account provided. Bank details are sent to the internal mailbox and the email address specified during registration. These details can also be found in your confirmed application.
Why should I specify a Certified Exchange Service provider when making a deposit by a bank wire?
Our payment system processes only internal transfers from accounts within Perfect Money. All deposits and withdrawals made through bank wires are processed by our Certified Exchange Service providers.
Why should I specify an secondary Certified Exchange Service provider?
Sometimes the primary Certified Exchange Service provider fails to process a user’s application for various reasons. Selecting a secondary Certified Exchange Service provider in advance will minimize the risk of a possible delay.
If I select two Certified Exchange Services providers, do I have to pay a commission to both?
No, you will only be charged by the provider who processes your application.
Can I send a bank wire directly to the Perfect Money system?
No, it is currently impossible. This transaction is carried out through Certified Exchange Services only.
FAQ on deposits by e-Voucher
What is an e-Voucher and where can I buy it?
An e-Voucher is a special code that can be used to make a deposit your Perfect Money account. You can give or sell it to other Perfect Money users who can activate it to at their Perfect Money accounts. E-Vouchers can be created instantly in the “Withdrawal” or “Statement” sections.
How can I load my account by an e-Voucher?
To make a deposit to your account using an e-Voucher, you need to enter its number and activation code into the appropriate fields at the deposit section, e-Voucher subdirectory of your Perfect Money account. E-Voucher deposit is instant.
FAQ on deposits made through exchange services
Why do I need an exchange service?
Exchange Service providers work directly with a great number of payment options which helps users to get main benefits from working with Perfect Money system. For example, Exchange Service providers can help Perfect Money users to load their accounts via various payment systems, credit/debit cards, money transfers, bank wires, cash and other tools.
In a similar way, you can withdraw funds into other payment systems, credit/debit cards, bank accounts, bank wires, etc. or turn them into cash.
More information on payment tools offered by exchange services can be found on the “Certified Exchange Service Partners” page under their individual profiles.
Where can I see a list of the exchange service providers working with Perfect Money?
The list of our certified partners is always available here: https://www.perfectmoney.is/business-partners.html. We strongly recommend that you use exchange services from this list.
What is the fee for deposits made through exchange services?
Each exchange service provider sets its own fees. You can learn more about them on their websites.
I made a transfer to Perfect Money through an exchange service not listed as a certified partner. Now I don’t see the money at my account…
Nowadays a lot of scammers create fake exchange services. We strongly recommend using only those providers certified by our system and whose integrity we are confident about.
I found an exchange service provider who offers very low fees and a good choice of exchange options. Can you please check it out quickly and add it to your list of the Certified Exchange Service Partners?
No, we cannot. Verifying an exchange service provider to include it into our certified list is a very slow process. It will take a significant amount of time to make sure that an exchange service provider can be trusted.
FAQ on deposits by Bitcoin
How do I make a deposit via Bitcoin?
Please create a deposit order. To do that, please go to the “Deposit” section, select “Bitcoin”, and when the page opens, click “Create a new deposit”. Select an account you want to make a deposit to and enter deposit amount. Click “Preview”. Make sure that all information is correct and submit your application.
After your application is submitted, please send the amount exactly as specified to the account provided.
Where can I get the address for my transfer?
The address can be found in the deposit order you have submitted. You can copy it immediately upon submission or find it later in your order form. To view your form, go to “Deposit” and choose from the list of your deposit orders at the bottom of the page. Select the one you need and click “View” to view the deposit details. Here you can find the Bitcoin address to send your money to.
What is the fee for deposits via Bitcoin?
There is no fee for deposits via Bitcoin.
How much time do I have to transfer funds to a Bitcoin address?
You have 24 hours to make one or more payments in Bitcoin to cover the amount specified in your deposit application.
Is there any limit for deposits by Bitcoin?
No, there is none.
Can I send the amount specified in my application in parts?
Yes, you can. However, all the payments should be made within 24 hours after the creation of your application and the sum of your payments should equal the amount specified at your order.
I do not remember the exact time when my order was created. How much time do I have left?
You can see the exact time of creation and time left until it expires in your deposit order. To view the form, go to “Deposit” section and choose from the list of your deposit applications at the bottom of the page. Select the one you need and click “View” to see the details. Here you can find the time it was created and deposit expiration time.
What do I do if the amount I sent is larger than the one specified in the application?
This operation will be carried out manually. If the money is not deposited within 24 hours, please contact the Support Team.
What should I do if I cant transfer the amount specified in my deposit order?
Create a new order for the amount you can transfer.
I have transferred only a part of the amount specified. Is it going to be deposited into my account?
Most likely, this operation will be carried out manually. If the money is not deposited within 24 hours, please contact our customer support.
I have paid the full amount but I dont see it deposited into my account. Why?
Your deposit will be processed only after the entire amount is received by Bitcoin. Each payment requires at least 3 confirmations from the Bitcoin system.
Deposits through the Credit Exchange
How can I deposit funds via the Credit Exchange?
If you want to deposit money by borrowing, you need to create a loan application. To create your own application, you need to go to the “Credit Exchange” section and click “Get a loan”.
Look through the existing loan proposals; you might find the one you like.
If you fail to find an offer that meets your needs, you can create your own loan application.
On the opened page please specify the account to which you want to receive your loan, the requested amount, the interest rate, the loan term, purpose of the loan and the commentary thereto. Once you are done, click on the ‘Preview’ button and check all the information entered. If you are sure that everything is correct, click on “Create a new loan application” to confirm, or on the “Back” button to make any corrections.
Where can I view my application?
After it is created, your application will be listed here https://perfectmoney.is/credits/deals_take.html.
In what currency can I take a loan at the Credit Exchange?
At the moment only USD loans for U-accounts and Euro loans for E-accounts are offered.
How much will it cost to make a deposit via the Credit Exchange?
The deposit procedure is free; however, there is a fee for using the Credit Exchange.
What happens if I fail to pay my loan back?
The system will automatically block your account. Any funds from the account used for the loan will be used to pay off your obligation. In addition, you may be subjected to legal prosecution on behalf of a lender.
How quickly can I find a lender?
Loans are issued by other participants of the Credit Exchange, so it all depends on how competitive is your offer. Try to make the loan terms attractive to your potential lender, and you will be able to find a lender fast.
Shall I create my own loan application or choose one of the existing ones?
It all depends on your preferences. If time is of essence, choosing an existing loan offer is a smart choice as you will receive money fast. When you create your own application, you can ask for better terms for yourself, but you will have to wait for a lender who is willing to accept them.
I do not want to make my loan application public.
You can create a personal loan application and send it privately to a specific agent. In this case only the recipient will be able to see it. The fee remains the same: 0.5% paid by the lender and 0.5% paid by the borrower.