What are some ways I can use Perfect Money
Perfect Money is a universal system that was created as a perfect tool for online payments. Here is what you can do using Perfect Money:

• make money transfers between users;
• accept payments in on behalf of various business projects on the Internet;
• make regular payments on the Internet;
• store funds in a secure electronic account and receive interest;
• pay for goods and services in various online stores;
• store your assets in cryptocurrency with no risks and no need to set up an additional wallet;
• buy Bitcoin, gold, USD and EUR currencies online;
• borrow and lend funds on your own terms

What are Perfect Money supported currencies?
Each user account is a multicurrency one. It is subdivided into 4 different currency accounts:

• USD (PM units, the equivalent of United States dollar)
• EUR (PM units, the equivalent of Euro)
• GOLD (PM units, the equivalent of the precious metal, expressed in troy ounces)
• Bitcoin (property rights for the publication of entries in the global public database of bitcoin.org network on behalf of Perfect Money are reserved by Startup Research & Investments LLC);

How do I become a customer of Perfect Money?
To become a customer of Perfect Money, you need to register in the system.

How do I register in the system?
If you want to register in the Perfect Money system, you need to click on the “Sign up” link at the top of the home page, and then enter your information.

What is the difference between Personal and Business accounts?
A personal account is intended for individuals.
A business account is intended for legal entities.
Both types of accounts can be used for business activities with no limitations.

What are the differences between a Premium level account and a Partner account?
A Premium account is the account with exclusive features, especially when it relates to customer support. This type of status is awarded at the end of the first year or upon reaching a certain level of turnover in the account. A client has a right to submit a special application to upgrade his/her status. Having your status as Premium also offers reduced service fees as compared to a Normal status. Please note that Premium account service fee is similar to the verified accounts.

A Partner account is also a privileged type of account which is usually opened by a representative of a payment system, an exchange or a currency exchange service. The award of this status is a sole decision of the Perfect Money Administration. This status helps companies who do business online to optimize B2B payment processing.

How do I receive a Premium status?
To receive a Premium status, you should be registered in the system for at least 1 year and deposit not less than 100,000 US dollars into your account, or its equivalent in another currency.

Why do I see an error during registration?
This may occur if our website server is under maintenance. Please try a few hours later. It is also possible that your IP address is blacklisted by our DDOS protection system. Try to change your outgoing IP address, or contact our customer support.

Why didn’t I receive my account activation e-mail?
It is possible that you have entered a wrong e-mail address during registration, or your spam filters blocked an automatically generated message sent by our system. Check your Spam folder; the message will probably be delivered in a few hours. Otherwise please register again using another e-mail address.

What should I do if the system does not accept the password or the password is lost?
You need to send your Member ID and a scanned copy of a document proving your identity. After comparing this information with the data you submitted at registration, your password will be emailed to the email address provided during registration.

Can I have multiple accounts for one IP?
Yes, but all the accounts should contain the same personal data.

What safety measures shall I take when logging into my account?
First of all, make sure that the address bar of your browser displays the proper URL: https://perfectmoney.is. If possible, try to use a virtual keyboard as it will protect you from potential identity theft by spyware. Please remember that to log into your account, you only need to use your username, password, captcha code. In some cases, we may ask you to confirm your identity by entering a code sent to your email. We never ask you for your email address and password. If you see any requests of such kind, it means you are on a phishing site – leave it! We strongly recommend that you enable additional security tools such as SMS Login and the Code Card. These tools will provide high level of protection for your account against unauthorized access. Please make sure that your antivirus is up-to-date and your computer is virus/malware free.

What is the purpose of the My account section?
“My Account” is the first page you see upon logging into the Member area. Here you can find your recent transactions history, information about your accounts, as well as details about the security tools used in your account. You can also create an additional account here.

What account number should I use to receive money?
To transfer funds, you need to use your account number, NOT the ID number , which is your login. To find out your account number please login to your account. You will see your account numbers within “My Accounts” section. You should choose the appropriate account based on the currency used: “U” – for US dollars, “E” – for Euros, “G” – for gold, and “B” – for Bitcoin.

What is a list of recipients, and why do I need it?
A list of recipients is a feature designed to conveniently store the account numbers of your recipients in an organized manner.

What is the difference between a single payment and a scheduled payment?
A single payment is an instant one time payment. The value of the payment is set by you. A scheduled payment is a feature that allows users to schedule payments to specified accounts on preset dates and of preset value.

Can I get my payment back?
No, you cannot. All payments made within the system are final and irreversible.

How can I send money to a mobile phone?
In order to send money to someone`s mobile phone, you need to specify the amount, the account you want to send money from and the mobile phone number of the receiver. An e-Voucher code will be sent to his/her mobile phone. The receiver has to activate this code for the money to show up in his/her account.

How can I send money to an e-mail address?
You can send money by e-mail to anyone, even if he/she does not have a Perfect Money account. All you need to do is to indicate the receiver e-mail address, the exact amount and the account you want to send money from. The recipient will receive an e-mail containing a special link to the Perfect Money website. Once registered at Perfect Money, your recipient will be able to get the transfer.

How can I know what fee I need to pay for my internal transfer?
To find out an internal transfer fee, you need to fill out the form on the “Send Money” page, click “Preview” and see the exact fee to be paid.

Why does the recipient not see my internal transfer in his/her account?
It is possible that your transfer was regarded as suspicious by our intelligent antifraud monitoring system and was forwarded for manual processing. This process is a bit longer than the automatic transfer. If your transfer is delayed for a few hours, please do not worry. After your payment is verified and confirmed as legal, the money will be credited to the payee`s account.

What is a Quick payment?
A Quick Payment is an option that allows you to save time on internal transfers in the Perfect Money system. It is a button integrated into the website interface, and it is available on any page of the website. It helps to make internal transfers in a few mouse clicks.

What is the difference between a Quick Payment and a usual transfer?
The only difference is a transaction speed. A user does not waste time on going to the proper page, selecting currency, confirming details and so on. He/she only needs to specify the receiver account and the system will automatically choose the proper currency and the account to withdraw the funds from. The Quick Payment interface appears immediately upon clicking on the “Quick Payment” button located under the menu of the Member Area.

What is the fee for a Quick payment option?
The service fee remains the same – 0.5% of the transfer amount for verified and premium accounts. For unverified accounts the fee is 1.99% of the transfer amount. The fee is always deducted from the account balance of the sender.

How do I make a transfer through a Quick payment option?
Any time you need to make a quick transfer, please log into your account and click on “Quick Payment” at the upper left corner of the menu. Fill in the form with the receiver account number and transfer amount. The system will automatically determine the proper currency and the account to withdraw the funds from for this transfer.

How does the system choose an account to send money from?
The system selects an account with sufficient funds. If a user has several accounts with sufficient balances, the system will ask the user to make this choice.

Why do I need to exchange one currency into another?
Given that currency markets are highly volatile and currency rates change rapidly during the day, currency exchange may become very profitable. By exchanging one currency into another, you can make money or protect your savings.

How do I know if I gained or lost by exchanging currency?
The analytical service of Perfect Money allows you to know whether you get profit or loss from your currency exchange transaction. To check the results, go to the “Exchange Analytics” section by clicking the link at the bottom of the screen in the “Exchange” section. Here you can see analytics on each exchange transaction.

How can I navigate currency trends?
You can view analytics and news on the currency market in the “Analytics” section to make your exchange activity more effective. To stay informed, please enable notifications on exchange rates to receive updates directly to your e-mail or mobile phone.

How can I disable notifications?
To make changes, go to “Settings” and click “Notifications”.

FAQ on deposits made by bank wires

How can I make a deposit by a bank wire?
First of all, you need to verify your account. Upon verification, you should go to the “Deposit” section and choose the “Bank Wire” option. Once the page opens, select the account you wish to load by a bank wire and enter the payment amount. Next you need to complete the form by providing all the required details and click “Preview”. After that, you will be asked to check all the entered information, choose the primary Certified Exchange Service provider and the secondary Certified Exchange Service provider from the list of partners, and click “Send”. Certified Exchange Service provider is an exchanger that will process your bank wire. If you have any questions please do not hesitate to contact the Certified Exchange Service provider that you have chosen to process your bank transfer.

Note: It is mandatory to indicate the invoice number provided by the system in the commentary to your bank wire.

Why cant I get the bank details immediately?
Perfect Money does not process payments directly. This transaction is done by certified exchange service providers selected by a user. Each certified exchange service provider has its own bank details, so they become available after processing your application.

What is the minimum amount for a bank wire deposit?
The minimum amount is currently 300 USD or its equivalent in other currency. This number may change with no prior notice.

How long does it take to transfer money through a bank?
Money transfers via bank wire usually take from 3 to 5 business days. The money is credited to your account immediately once we receive the transfer from your bank.

What countries can I send a bank wire from?
To find the list of countries, go to “Deposit by Bank Wire” in the “Deposit” section.

Why is the amount credited slightly smaller than the amount sent?
We do not charge a fee for bank wire deposits; however, beneficiary banks and correspondent banks may charge a fee for their services.

What should I do if a deposit is not credited within 5 working days after it was made?
Sometimes transfers take longer than 5 days. Please contact the Certified Exchange Service provider your have chosen to process your order and notify of the delay. Check whether the bank’s name matches the one you specified in your transfer order.

Can I transfer money in parts through several transactions?
No, you cannot. You need to transfer the exact amount you specified when your order was placed. Otherwise, there might be problems with identification of your deposit.

Where can I view my applications for deposit by a bank wire?
You can see the status of your application in the “History” section. If your application was created recently and no other activity occurred in your account, you can find it in the “Deposit” section. You will also receive regular status updates to your internal mail at your account and e-mail address.

How is my application processed and how long does it take?
The system receives your application and redirects it for further processing to the selected Certified Exchange Service provider within 24 hours. Once your request is received and processed, all the payment details will be sent to you, if there are no concerns with your transaction. When the primary Certified Exchange Service provider fails to process your application for any reason, it is automatically forwarded to the secondary Certified Exchange Service provider selected by you. If it is able to process the application, you will receive the bank details to use for the money transfer. If it is not able to process the application, you will receive a rejection letter. The standard application processing time is 24 hours for each of the Certified Exchange Service providers.

Where can I see the status of my application?
You can monitor the status in the “Deposit” section, or check your internal mail and e-mail frequently.

How and where can I receive bank details to make a transfer?
If the status of your deposit application changes to “confirmed”, you should send your funds to the bank account provided. Bank details are sent to the internal mailbox and the email address specified during registration. These details can also be found in your confirmed application.

Why should I specify a Certified Exchange Service provider when making a deposit by a bank wire?
Our payment system processes only internal transfers from accounts within Perfect Money. All deposits and withdrawals made through bank wires are processed by our Certified Exchange Service providers.

Why should I specify an secondary Certified Exchange Service provider?
Sometimes the primary Certified Exchange Service provider fails to process a user’s application for various reasons. Selecting a secondary Certified Exchange Service provider in advance will minimize the risk of a possible delay.

If I select two Certified Exchange Services providers, do I have to pay a commission to both?
No, you will only be charged by the provider who processes your application.

Can I send a bank wire directly to the Perfect Money system?
No, it is currently impossible. This transaction is carried out through Certified Exchange Services only.

FAQ on deposits by e-Voucher

What is an e-Voucher and where can I buy it?
An e-Voucher is a special code that can be used to make a deposit your Perfect Money account. You can give or sell it to other Perfect Money users who can activate it to at their Perfect Money accounts. E-Vouchers can be created instantly in the “Withdrawal” or “Statement” sections.

How can I load my account by an e-Voucher?
To make a deposit to your account using an e-Voucher, you need to enter its number and activation code into the appropriate fields at the deposit section, e-Voucher subdirectory of your Perfect Money account. E-Voucher deposit is instant.

FAQ on deposits made through exchange services

Why do I need an exchange service?
Exchange Service providers work directly with a great number of payment options which helps users to get main benefits from working with Perfect Money system. For example, Exchange Service providers can help Perfect Money users to load their accounts via various payment systems, credit/debit cards, money transfers, bank wires, cash and other tools.

In a similar way, you can withdraw funds into other payment systems, credit/debit cards, bank accounts, bank wires, etc. or turn them into cash.

More information on payment tools offered by exchange services can be found on the “Certified Exchange Service Partners” page under their individual profiles.

Where can I see a list of the exchange service providers working with Perfect Money?
The list of our certified partners is always available here: https://www.perfectmoney.is/business-partners.html. We strongly recommend that you use exchange services from this list.

What is the fee for deposits made through exchange services?
Each exchange service provider sets its own fees. You can learn more about them on their websites.

I made a transfer to Perfect Money through an exchange service not listed as a certified partner. Now I don’t see the money at my account…
Nowadays a lot of scammers create fake exchange services. We strongly recommend using only those providers certified by our system and whose integrity we are confident about.

I found an exchange service provider who offers very low fees and a good choice of exchange options. Can you please check it out quickly and add it to your list of the Certified Exchange Service Partners?
No, we cannot. Verifying an exchange service provider to include it into our certified list is a very slow process. It will take a significant amount of time to make sure that an exchange service provider can be trusted.

FAQ on deposits by Bitcoin

How do I make a deposit via Bitcoin?
Please create a deposit order. To do that, please go to the “Deposit” section, select “Bitcoin”, and when the page opens, click “Create a new deposit”. Select an account you want to make a deposit to and enter deposit amount. Click “Preview”. Make sure that all information is correct and submit your application.

After your application is submitted, please send the amount exactly as specified to the account provided.

Where can I get the address for my transfer?
The address can be found in the deposit order you have submitted. You can copy it immediately upon submission or find it later in your order form. To view your form, go to “Deposit” and choose from the list of your deposit orders at the bottom of the page. Select the one you need and click “View” to view the deposit details. Here you can find the Bitcoin address to send your money to.

What is the fee for deposits via Bitcoin?
There is no fee for deposits via Bitcoin.

How much time do I have to transfer funds to a Bitcoin address?
You have 24 hours to make one or more payments in Bitcoin to cover the amount specified in your deposit application.

Is there any limit for deposits by Bitcoin?
No, there is none.

Can I send the amount specified in my application in parts?
Yes, you can. However, all the payments should be made within 24 hours after the creation of your application and the sum of your payments should equal the amount specified at your order.

I do not remember the exact time when my order was created. How much time do I have left?
You can see the exact time of creation and time left until it expires in your deposit order. To view the form, go to “Deposit” section and choose from the list of your deposit applications at the bottom of the page. Select the one you need and click “View” to see the details. Here you can find the time it was created and deposit expiration time.

What do I do if the amount I sent is larger than the one specified in the application?
This operation will be carried out manually. If the money is not deposited within 24 hours, please contact the Support Team.

What should I do if I cant transfer the amount specified in my deposit order?
Create a new order for the amount you can transfer.

I have transferred only a part of the amount specified. Is it going to be deposited into my account?
Most likely, this operation will be carried out manually. If the money is not deposited within 24 hours, please contact our customer support.

I have paid the full amount but I dont see it deposited into my account. Why?
Your deposit will be processed only after the entire amount is received by Bitcoin. Each payment requires at least 3 confirmations from the Bitcoin system.

Deposits through the Credit Exchange

How can I deposit funds via the Credit Exchange?
If you want to deposit money by borrowing, you need to create a loan application. To create your own application, you need to go to the “Credit Exchange” section and click “Get a loan”.

Look through the existing loan proposals; you might find the one you like.

If you fail to find an offer that meets your needs, you can create your own loan application.

On the opened page please specify the account to which you want to receive your loan, the requested amount, the interest rate, the loan term, purpose of the loan and the commentary thereto. Once you are done, click on the ‘Preview’ button and check all the information entered. If you are sure that everything is correct, click on “Create a new loan application” to confirm, or on the “Back” button to make any corrections.

Where can I view my application?
After it is created, your application will be listed here https://perfectmoney.is/credits/deals_take.html.

In what currency can I take a loan at the Credit Exchange?
At the moment only USD loans for U-accounts and Euro loans for E-accounts are offered.

How much will it cost to make a deposit via the Credit Exchange?
The deposit procedure is free; however, there is a fee for using the Credit Exchange.

What happens if I fail to pay my loan back?
The system will automatically block your account. Any funds from the account used for the loan will be used to pay off your obligation. In addition, you may be subjected to legal prosecution on behalf of a lender.

How quickly can I find a lender?
Loans are issued by other participants of the Credit Exchange, so it all depends on how competitive is your offer. Try to make the loan terms attractive to your potential lender, and you will be able to find a lender fast.

Shall I create my own loan application or choose one of the existing ones?
It all depends on your preferences. If time is of essence, choosing an existing loan offer is a smart choice as you will receive money fast. When you create your own application, you can ask for better terms for yourself, but you will have to wait for a lender who is willing to accept them.

I do not want to make my loan application public.
You can create a personal loan application and send it privately to a specific agent. In this case only the recipient will be able to see it. The fee remains the same: 0.5% paid by the lender and 0.5% paid by the borrower.